Remove Report Data Feature

Take control of your experiment data with Convert.com’s Remove Report Data feature—delete specific events and date ranges directly from your reports.

IN THIS ARTICLE YOU WILL:

• Get an overview of the remove report feature
• Know how to access it
• Understand how report data can be removed
• Get more information

Overview

The Remove Report Data feature allows Owners and Admins of Pro and Enterprise plans to delete specific data from their reports. This provides users with more control over their data, eliminating the need for manual deletion requests.

How to Access the Feature

1. Go to the Report Page

   • Log in to Convert.com and navigate to the Report page of your experiment.
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2. Open the Options Menu
   1. Click the three-dot menu (⋮) in the top-right corner.
   2. 

3. Select "Remove Report Data"

   • This opens the Remove Report Data dialog.
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How to Remove Report Data

Step 1: Select the Date Range

• Use the calendar to choose a start and end date for data deletion.
• The selected dates are converted to Unix timestamps for API processing.
• 

Step 2: Select Event Type(s)

• Choose the event types to delete:
  • View Experience
  • Conversion (allows goal selection)
  • Transaction
• You can select multiple event types at once.
• Hovering over each event type displays a tooltip with its definition.
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• 
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Step 3: Confirm and Delete

• A confirmation popup appears before final deletion.
• The popup includes:
  • Time and date of removal (including time zones).
  • List of affected data (event types and goals).
• Click Confirm to proceed.
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Step 4: Success Message

• A success message informs you of a 10-second delay in deletion or removal, as removed data may not reflect immediately
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Important Pointers

✅ Feature Access:

• Available only for Owners and Admins (Collaborators cannot use this feature).
• Exclusive to Pro and Enterprise plans.

✅ Data Deletion Scope:

• Data is removed only for the selected date range and event types.
• Conversion events allow deletion based on specific goals.

✅ API Behavior:

• The API now supports multiple event types for deletion.
• Requests must include start_time and end_time in Unix timestamp format.
• Only selected event types are deleted; others remain unchanged.

✅ User Experience Enhancements:

• Ctrl + Click (or Cmd + Click) allows multiple selections/deselections.
• Deselected dates within a selected range remain visible.
• Event count inconsistencies resolved to align with report summary data.
• API optimizations:
  • Now triggers only when clicking "Remove Data", reducing unnecessary calls.
  • A loader appears during event updates to improve user experience.

Final Considerations

• Once deleted, data cannot be recovered.
• Review selections carefully before confirming.
• If discrepancies appear in reports after deletion, refresh the page and check API logs.