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Introduction
Two Factor Authentication (2FA) increases the security of a Convert account by adding a second level of authentication when signing in. Instead of relying only on a password, you will be required to set up two factor authentication and you will be required to enter a code that you access from your mobile device. That way you can rest easy, knowing that your account is protected even if your password is compromised.
2FA is required for Convert users. If you have not set it up, your account will be available in read-only mode until you complete setup or choose the available per-user opt-out.
This article walks you through how to enable and disable two factor authentication in your account settings, how to use backup codes, troubleshoot common setup problems, and recover access if you change or lose your phone.
Enable Two Factor Authentication
Initially, you should download and install a TOTP authenticator app for your mobile device. Authenticator apps generates a new code every 30 seconds. When you log into Convert, you will need the most current code to gain access to your account.
You can use Google Authenticator, Microsoft Authenticator, Dashlane, 1Password, or another app that supports TOTP authentication. SMS and email cannot be used to receive 2FA codes.
Go to "My Profile" option from the right menu:
Then select Two-factor Authentication (2FA):
Click the "Enable Two Factor Authentication" button. Open your authenticator app on your mobile device and use it to scan the QR code generated by Convert:
A verification code will be generated. Enter that in the Verification code field and click the Enable button. That’s it! You have successfully enabled individual two factor authentication.
Backup codes
After you enable 2FA, Convert will show you a set of backup codes. These codes are shown only once, so save them somewhere secure. You can use a backup code if you lose access to your authenticator app.
Using a backup code to sign in disables 2FA and gives you a 1-day grace period to set it up again.
If you enabled 2FA before September 22, 2026, you will not have received backup codes. Disable and re-enable 2FA from your Profile to generate them.
Signing in
After you enable Two Factor Authentication, any time you sign into Convert, you will need to enter the current security code from your authenticator app in addition to your password.
If you have not configured 2FA, Convert will prompt you to set it up. You can continue in read-only mode from the sign-in dialog until you complete setup or choose the available per-user opt-out.
Troubleshooting Two Factor Authentication
If you see an "Unauthorized", 422, or "Verification code is incorrect" error while setting up 2FA, try the following:
- Set the date and time on your computer and mobile device to automatic so their clocks are synchronized.
- Log out of Convert, log back in, and try the setup again.
- Re-scan the QR code with your authenticator app.
- Type your Convert password manually instead of pasting it.
- Try completing the setup in an incognito/private browsing window.
Moving 2FA to a new phone
If you still have access to your old phone, disable 2FA in your Convert Profile and then enable it again using the authenticator app on your new phone.
If you no longer have your old phone, use one of your saved backup codes to sign in. Using the backup code will disable 2FA and give you a 1-day grace period to set it up again on your new device.
Lost access to your authenticator and backup codes
If you have already enabled 2FA and have lost access to both your authenticator device and your backup codes, contact Convert Support for assistance resetting 2FA
Disable Two Factor Authentication
You can disable 2FA from your Profile by selecting Disable. Because 2FA is required by default, Convert will prompt you to set it up again. If you do not want to use 2FA, you can select the per-user "I don't want to use 2FA" option from the read-only dialog or your Profile.
Teams and shared logins
If several people need access to Convert, do not share a single login and authenticator. Instead, invite each person as a collaborator so that everyone has their own login and their own 2FA setup.
Google SSO users
If you sign in to Convert using Google SSO, your 2FA is managed through your Google account.