This works for the following call trackers:
- Call Tracking Metrics
- Analytic Call Tracking
- DialogTech / (formerly) IfByPhone
- CallRail (see also their own documentation here)
- Zang /(formerly) TelAPI
Setup a Goal
Activate the goal for an experiment.
To get call tracking integrated with Convert Experiences A/B testing make sure you setup one unique unused phone number in these Call Trackers.
If you have a test with one Original version and one Variation you need to setup two numbers.
Conversions can be triggered by calling a specific URL that contains all the needed info. The structure of such an URL is the following, where each element marked by brackets and bold is explained below:
All the bold elements have to be replaced with actual values as follows:
This can be found in "Project Settings". This field combines the account ID and project ID separated by an underscore.
For example, if project_id is 1111_2222, then 1111 represent the customer_id and 2222 represents the project_id.
customer_id as described in the previous step.
Experiment ID can be found inside the Experiment report, clicking on the "Report Settings" icon.
Each version of your A/B test has a separate Variation ID. It can be found by doing a live preview for each specific variation and picking up the number after the convert_e query parameter inside the preview URL.
For example, if the preview URL is http://staging.convert.com/?convert_action=convert_vpreview&convert_v=1002704493&convert_e=10023753, then the variation ID is 10023753.
Goal ID can be found in "Goals Overview" by clicking on the name of the goal.
Create Zapier Webhook
The webhooks are a great way to push a call to Convert Experiences. We use the same goal in the experiment but using the above defined push URL we can trigger a goal for either the original or variation.
Depending on the application you are connecting to, you might need one ZAP (Zapier trigger) for every phone-number dialed. We need the variation ID in the webhook GET URL, if the Call tracking software allows a variable in their backend that Zapier allows as mergefield (one ZAP will take care of all tracking for one experiment).
- Select a Webhook with the GET method
- Fill the URL with all the different [id's] you got from the above steps and replace them to match this format: http://[project_id].track.convertexperiments.com/track/?c=[customer_id]&p=[project_id]&e=[experiment_id]-[variation_id]&g=[goal_id]&ga=1 (yes also remove the [ and ] symbols).
- Send as JSON tuned to No and leave all other fields empty.
Done & Start Testing
Now you are done, with the webhooks Convert Experiences and you call tracking app are integrated. Start the experiment and test the goals by calling each number. You will see the conversion.