The Chrome Debugger Extension
The fastest way to debug potential issues that arrive while setting up Convert experiments is by installing and using the Convert Experiences Debugger Extension.
This extension optimizes your experiment development in two ways:
- Shows you detailed logging of experiment activity in your website pages.
- Downloads the experiment snippet directly from the Convert app servers which eliminates the delay of experiment updates in the CDN server. Otherwise, you have to wait up to 5 minutes for the updates to be reflected on your web pages.
You can download it from the Chrome store at https://chrome.google.com/webstore/detail/convert-experiences-tools/mcjjomjpjfaaaiieieaecenabgidlhid.
After it is installed and enabled, you will see a little convert icon in the toolbar (like the screenshot below)
To turn on the extension, click on it and toggle the switch from OFF to ON:
And that's it! When a page that has Convert Experiences tracking code is loaded, just open the Google Chrome console and you'll see many debugging messages. To open the console click "Ctrl + Shift + J" or "Cmd +Shift + J".
The console will look like the image below. If you see a text from Convert in the console, then this will signal that Convert Experiences is installed on that site, and running correctly.
If you do not see any of this text, the tracking script is not installed or not running properly.
Convert log entries are not showing on my console
You may have the situation that the Convert log entries do not show on the console even when the Convert tracking code and Chrome Convert Debugger is installed correctly.
This may be due to the fact that the Console settings are not on the "Verbose" mode.
To enable it, follow the instructions in the following image:
If after enabling "Verbose" mode, the console logs are not visible, please contact support.